It is our sincere wish that you thoroughly enjoy Sona Tours holiday, so we would appreciate it if you would take time to read the following page which we hope you will find useful. This and other information in our brochure forms the contract between you and us.

Holiday Accommodation
We have carefully selected all accommodation, minimum of 3* and 4* category is provided, unless otherwise stated. Most hotels in Europe have small rooms which are usually twin or double bedding. The type of beds in your room depends on the country you are visiting and for this reason we cannot guarantee any combination of single and double beds in advance. (Should there be more than two people in your party requesting to share a room; the extra beds may be a foldaway/rollaway type bed which may not be suitable for adults).  All rooms have ensuite bathroom and toilet, T.V. telephone, bath towels, climate control (except central Switzerland) and few toiletries. There may be extra items in your room that are not stated in the brochure which incur a charge payable locally .e.g. safes, film rentals, mini-bars etc. (Where a hotel has been named, we reserve the right to substitute other hotels of similar or higher standard).

Payment & Room Allocation
All holidays are priced for adult, classified as over 12 years and child as between 2 and 11 years. Infants under 2 years will share their parents bedding. Upon request at time of booking, cot facilities for infants in some hotels may be available but not guaranteed. Most hotels can accommodate only one extra bedding  in twin/double room for the child. (The bedding can be foldable which is normally suitable for children only). All tours operate on maximum 2 adults and 1 child per room. However if you are a family of four i.e. 2 adults and 2 children and you require one room, then your first child will be given an extra bed but the second child will be required to share the room with no extra bed. If you require two rooms, we cannot guarantee adjoining rooms .This arrangement is subject to hotel?s policy. Triple room does not guarantee as 3 separate beds but could either be double or twin room with extra bedding. Adult price is based on twin sharing and child price is based on sharing parent?s room. Please see below example the pricing structure:
Adult (A) = ?100      Child (C) = ?50

*- all hotels do not allow 4 persons in a room. Please check with us before booking the holiday.

Single Traveller
For single traveller you are charged as single supplement. However, upon your request, it may be possible to accommodate you in shared room with another single person. This is only possible if the other single traveller is of same gender and upon agreement by both parties at the time of the booking. The extra cost will then be refunded.

Children & Infants
For all coach tours, if an infant under 2 years require a seat, then there will be a supplement charge of ?15 per day .On a flight tour a nominal supplement will apply . Car seats are not provided on coaches. Some coaches will have hot or cold water available to make up milk bottles. However, this can?t be guaranteed, it is therefore your responsibility to make the necessary arrangements for your children. Customers aged 16 and under at the time of the travel must be accompanied by an adult, parent or guardian of at least 18 years old.

Meals
Most of the tours include half board. We cater for Jain, Swaminarayan, Halal, Vegetarian meals on most of the European & international tours and as specified on each itinerary. However, if you have any special meal request, we will try our utmost best to provide it but we cannot guarantee.  On most of our tours, we provide dinners at restaurants, the menu will be preset and choice of menu is not available. Where we provide lunches, all our lunches are vegetarian and we sometimes provide packed lunch due to operational reasons. Any beverages ( e.g. tea,coffee, soft drinks or alcohol )you order will be at your own cost. On very few tours, we will provide continental dinners in the hotel as mentioned on the itinerary.

Continental tours with Ferry Crossings
Channel crossings are by ferry from Dover to Calais (90 mins). We have pre-planned both inbound and outbound ferry crossing suitable with the relevant itinerary. We reserve the right to direct tours to alternative ports if necessary or change the timings of the ferry crossing without notifying you in advance. We also reserve the right to use ?Le Shuttle? services through the Channel Tunnel in either direction. This service may also be used as alternative transportation to ferry crossing in case of last minute schedule changes, unexpected delays and weather conditions or situations which are beyond our control.

Coaches
All our European tours include executive luxurious coaches with reclining seats (back row seats may not recline) with fitted seatbelts, armchair, toilet facilities (for emergency use only), microphone, TV, CD and DVD player. All our coaches are air-conditioned or air-cooled and we have strict ?No smoking? policy on all our coaches. During some short haul journey, we may use a mini coach without the above facilities.

Front Row Seats
For all our European tours, front row seats can be reserved for ?10 per person (up to 6 days duration) or ?15 per person (7 days or above duration) on all European tours. This offer is only available for bookings of two or four persons and is subject to availability. In addition to this, seats on the second row can be reserved for a supplement of ?5 per person (up to 6 days duration) or ?10 per person (7 days or above duration). Guaranteed front or second row seats cannot be reserved on feeder journeys to/from the U.K. port.
Please note:  children under 15 years of age are not permitted to sit in the front seats of any coach.
Please note: If your tour is cancelled for any reason and the front or second row seats are not available on your new tour you will be refunded the supplement paid. No other compensation will be payable.

Distances & Journeys
Touring on some holidays have long journeys which are unavoidable especially traveling from city to city. Sometimes it is also possible that hotels will be located away from city centres and journey may take longer. It is usually the case that the first and the last day are the longest as we have to cross the Channel to return to the UK. The distances noted on each itinerary are approximate between each destination points and are for your guidance only. If for any unavoidable reason the route may be changed, then the distances may vary accordingly.

Pick up and Drop off Points & Times
Timings are indicated in the brochure or on our website. You should plan to be at your joining point no later than 15 minutes before the scheduled departure as coaches will not wait for customers arriving late. If for any reason you are late, the coach will depart without you and you will need to make your own way to Dover or to the first night hotel on the Continent. Return journeys from the Continent are scheduled to arrive at the UK port between 19.00 and 21.00 depending on each tour, however you could be delayed for many reasons, and we will then proceed to original pick-up points.
No changes to your chosen pick up point will be accepted within 7 days of your tour departure. However, if we can then there will be a nominal charge of ?10 per person. We may at any point before departure have to cancel a particular pick-up point, however we endeavor to inform of you of any changes as soon as possible. If this is the case we will not be liable for any costs incurred by you to arrive at the alternative pick-up point.

Tour Director
Escorted tours are accompanied by professional tour director or local guides throughout the itinerary. On rare occasions your tour manager may not meet you at your dedicated pick up point but a later stage, however the driver will be there to take care of your needs. A number of itineraries include flights or rail journeys; it may be that you are not companied during these journeys. In this case, your Tour Director will meet you on arrival at your destination. On occasions it may be the case that your Tour Director may change whilst on tour; this is usually due to operational reasons.

Holiday Flights
All your flight tours are packaged with reliable flight carriers in Economy class. We have carefully chosen the flight carriers who are reliable and comfortable.  Most holidays in this brochure are priced on departures from the main London airport and based on seats at contracted tour rates. However, if you prefer to fly out from your regional airport, then please contact the office to assist in arranging your flight which may be at a supplement. If you book the flights through us, the exact flight times will be sent to you and shown on your final travel documents. All our flight holidays are subject to availability and price. Therefore, there may be an additional cost if the fare class we request is unavailable. We cannot confirm specific seats for you on the aircraft. We recommend you check-in for your flight three hours before the scheduled time for long haul flights and two and half hours for European destinations.

Book your own flight
If you book ground arrangements with us and make your own airline reservation, all flight bookings will be your own responsibility and are subject to the terms and conditions of the airline involved. In the unlikely event of your flight being cancelled or changed by the airline, no refunds will be given for your holiday and any extra costs incurred to alter the holiday will be your responsibility. If you book your own flight and wish to make use of our included airport transfers we will be unable to provide transfers in the event of your delayed arrival at the airport , although we will endeavour to provide you assistance.

Luggage
We operate a luggage handling service under which the driver will load and unload 1 piece of luggage per person from the coach (weighing no more than 20 kg). It will be your responsibility to carry your luggage to and from the coach to your hotel room. In addition you are also entitled to carry 1 piece of hand luggage which can fit under your seat or in the overhead department.  Please note that it is your responsibility to ensure that your luggage is loaded on the coach prior to each departure.
For air holidays, the airlines own baggage restrictions apply.   No baggage should exceed 15-20 kg per person and the maximum size of the baggage should comply with general airline requirements. We cannot accept any liability towards you if the airline/supplier refuse to carry any of your excess baggage or the airline/supplier impose any such additional charge.

Excursions and Attractions
Certain excursions are included in the price of your holiday. If you choose not to go on an included excursion, for whatever reason, no refunds will be made. However often the tour leader and driver will offer you optional excursions, which are not included in the tour cost, these excursions are separately and operate solely by the tour leader and driver. However, we have set the individual prices to ensure customers are not made to pay extortionate rates. The running order of included and optional excursion may be altered without prior notice.

Lost Property and Theft
It is your responsibility to keep your property and valuables safe at all times. If an item has been left within a hotel you will need to call the hotel and provide them with your address and the hotel will arrange to send your goods at a nominal cost directly back to your home, which may not be guaranteed. In case of theft you will need to advise your Tour Director immediately and report the theft to the nearest police personnel who will provide you with a police report or crime reference number. You are advised not to carry unnecessary valuables and to be vigilant at all times as tourist spots are well know targets for pickpockets.

Passports/Visas
It is your responsible to be in the possession of a valid passport and necessary visas at time of booking and we cannot therefore accept any responsibility for passengers being refused entry to any country or onto any form of transport.  It is the responsibility of the passenger to ensure they have the correct visas where required before travel. In the event passengers are not able to travel due to not having the correct visas, the cancellation policy set in booking terms and conditions will apply.
The passport and visa requirements applicable at the time of printing to British citizens for the holidays we offer are shown elsewhere in this brochure.  A full British passport presently takes approximately 2 - 6 weeks to obtain.  If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday.  The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.
If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

Health
From 01 January 06, all UK and EC Citizens will need a European Health Insurance Card (EHIC) to receive health care that becomes necessary during your visit to an EEA Country or Switzerland. Please note that it is advised that you should still obtain travel insurance as a precaution. Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices.  Recommendations and requirements may change and you should check the up to date position with your GP or travel clinic in good time before departure. Any health requirements applicable to British citizens(as opposed to recommendations) applicable at the time of printing are shown in our brochure.

Tipping
From this year on we have included tips in all our European tours.  Should you wish to also tip off the same amount to the tour manager, and then please do so at the end of your holiday in a separate envelope. However, for all other destinations we recommend that you budget a tipping of minimum ?1- ?3 per person per day depending on your destination, which can be paid at the end of the tour. These tips are in appreciation towards the services provided by relevant tour guides and drivers on the tour.

Group Bookings
We welcome group bookings on all our tours for individual parties or organizations. We shall ensure that all relevant information about the relevant tour is provided to your group leader at the time of the booking. However, for any other decisions/ different arrangements made by your group leader which may not originate directly from us, we shall not accept liability for any loss, damage, disappointment or inconvenience caused by your group leader. It is your responsibility to ensure that you confirm directly with us on any further details of the tour being promoted by your group leader or organization. 

Other
A number of images/photographs on brochure and website are protected by copyright and have been used kind permission of relevant authorised organisations. Maps are not to scale and are to be used as guide only. Sona Tours logo and name is registered trade mark.
 

 TERMS AND CONDITIONS

1. YOUR RESERVATION
a) Your contract is with Sona Tours Ltd. In these booking conditions, ?you? and ?your? means all persons named on the booking (including anyone who is added or substituted at a later date).  ?We?, ?us? and ?our? means Sona Tours Ltd.
b) To secure your booking, you should complete and sign the booking form and send the original along with a non-refundable (except where expressly otherwise stated in these conditions) minimum deposit of ?50 or 25% (whichever is the higher) of the tour cost per person for UK residents only unless booking within 4 weeks of departure - see below.
c)  We can only accept booking forms with the relevant sections correctly completed and signed, as this confirms you and the other people on the tour accept our booking terms and conditions. If we accept your booking, we will send you within two weeks a confirmation or invoice you the remainder of the cost, which you must pay not later than 4 weeks before departure. We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure. If under 18 at the time of the booking, the written consent of a parent or guardian is required.
d) A binding contract between us will come into existence when we issue a confirmation or invoice as above. Please check this confirmation or invoice and all other documents we send you carefully as soon as you receive them and let us know if any information appears to be incorrect or incomplete as it may not be possible to make changes later.  We regret we cannot accept any liability if we are not notified of any errors (by us) in any document within ten days of our sending it out (five days for tickets).  We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.  The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.
e) If you book less than 4 weeks before departure, full payment must be made on booking. If you book by phone or internet and pay by credit/debit card a fully completed booking form must be received by us within three payment days of booking. We will then issue a confirmation or invoice as set out above.
f) We must receive the full cost of your holiday (less any deposit which you have already paid) no later than four weeks before departure date . Failure to receive the balance by you or your Travel Agent within a specified period as per the reminder invoice will result in the cancellation of the booking, and the payment of the cancellation fee as shown in the table detailed below. We will be entitled to keep the deposit.
g) If you book through a Travel Agent, you should make sure that you pay the Travel Agent in enough time to allow the money to reach us by this deadline The travel agent will hold your deposit and any other payments on our behalf until we send our confirmation of booking or invoice. Please note this does not apply to any money paid to the Travel Agent for any services not provided by us (e.g. Travel Agent?s administration charge, visa fees, international flights or any other ancillary services). We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. Changes on issued flight tickets may incur a charge for any major changes.
h) If any cheque payment from a client is dishonored, we reserve the right to treat your booking as cancellation by the client and if such booking is reinstated at our discretion, any bank charges incurred to be added to the holiday.
i) If you have any special request, you must advise us at the time of booking.  Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met.  Failure to meet any special request will not be a breach of contract on our part.  Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing, all special requests are subject to availability.  We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.  All such bookings will be treated as ?standard? bookings subject to the above provisions on special requests. Please also see clause 5 below.

2.  OUR PRICE POLICY
a) The holidays in this brochure operate from March 2009 to February 2010. Prices shown in this brochure are believed correct at the time of the publication (December 2008). We reserve the right to change prices from time to time.
Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.

b) Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease it, subject to the conditions set out in this clause, in the event of any increase or decrease in our costs due to any change in transportation costs or in any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your holiday.  

c) Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge.  If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to in clause 4 ?Alterations and Cancellations - by us?. Although insurance (where purchased through us) does not form part of your contract with us or of any ?package?, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.  

d) You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday as set out in clause 4.  If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 7 days of the issue date printed on the surcharge invoice, whichever is the later.  Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.

e) We promise not to levy a surcharge within 30 days of departure. 

f) Please note, changes and errors occasionally occur.  You must check the price of your chosen holiday at the time of booking.

3. HOLIDAY ALTERATION OR CANCELLATION ? BY YOU
a) If, after your confirmation has been issued you wish to alter your holiday you or your Travel Agent must advise us as soon as possible in writing. We will endeavor to meet requests if we can. However, changes must be requested in writing not later than the date on which the balance of the original holiday cost is due for payment Requests must be accompanied by a payment of ?20 per person per change to cover administration costs within 14 days before departure. Any costs or charges incurred or imposed by any supplier in making the change will be payable in addition. Any alteration request after this date will be treated as a cancellation of the original booking and rebooking and cancellation charges as set out below will be applied.
b) If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 14 days before departure.  Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of ?20 per person and the balance of the holiday cost if due but not paid must be paid before the transfer can be effected. For flight inclusive bookings, you must also pay the charges levied by the airline concerned.  As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
c) Subject to the above, should you or any member of your party wish to cancel your booking once it has been confirmed then you must notify us in writing. You will be liable to pay the cancellation fees set out in the table below (which are shown as a percentage of the total holiday cost of the person(s) cancelling)  based on the date we receive your written notice of cancellation. No refund for non-appearance. Insurance premiums and amendment charges are non refundable in the event of cancellation.

DAYS                               AMOUNT
More than 42 days        Deposit only
28 to 42 days                30% or deposit if greater
14 to 27 days                45% or deposit if greater
07 to 13 days                75% or deposit if greater
Less than 6 days         100%

4. ALTERATIONS & CANCELLATIONS ? BY US
a)  On occasion, it may be necessary to change the arrangements you have selected and we reserve the right to do so at any time. Your holiday is planned many months in advance and it is possible that we may need to change parts of your holiday or correct errors.
b) If we make a minor change to your holiday e.g. (except as set out below) a change to travel time, a change to your seat number, a change to departure and return point, a different mode of transportation to a major joint point such as London, a change in accommodation to a lower official classification for one or two nights or a change  of advertised tour itinerary where the change is not a significant change) we will try to notify you of this before departure but you will not be entitled to any compensation as a result of such a minor change.
c) If we make a significant change to your holiday before departure( e.g. change to UK airport unless we change from  one  recognized London airport (Gatwick, Heathrow, Luton or Stansted) to another, time of departure or return of more than 12 hours or a change to lower quality accommodation for more than two nights or a significant change to the itinerary) or cancel before departure then you will be offered  the following options:
accepting the changed arrangement as notified by you; or
purchasing another available holiday from The Company. If it is more expensive you will have to pay the difference, but if it is cheaper then we will refund you the difference; or
cancelling your holiday and receiving a full refund of all money that you have paid us.
d) In order for us to run each holiday, there must be a minimum number of passengers who wish to travel. If the minimum number of passengers does not book on the holiday then we may cancel it provided that we send you or your Travel Agent notice of the cancellation no later than a minimum of 2 weeks before departure. In that case, we shall refund all the monies that you have paid us in respect of the holiday. In this situation, if possible, we will endeavour to offer you the same holidays departing on a different date. However, we will not be liable to make any compensation or other payments (e.g. the cost of any connected travel arrangements you have made independently to you.
e) If we have to make a significant change or cancel, we will in addition pay you reasonable compensation where appropriate depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exception and that set out in clause 4d).  Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.  No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if any change made is a minor one. 
f) In the event that we may have to cancel your tour we may operate the same tour using a mini bus (mini buses may not have air-conditioning or toilets on board) which will be offered to you at the same price or with a small premium. This is subject to us having a minimum of 15 passengers.

5. SPECIAL REQUESTS AND MEDICAL PROBLEMS
We will do our best to cater for any special requirements other than noted in our brochure. They must be notified to us at time of booking and cannot be guaranteed.  We cannot accept any booking that is conditional upon special requests being met.
a) Requests for a twin or double bed should be made clearly, otherwise it will be assumed that either type is suitable. Three or four bedded rooms are normally twin or double rooms plus an extra bed/folding beds, which may not be suitable for an adult and space will be inevitably be restricted.
b) Should any member of your party suffer from any disability or medical condition that may affect their holiday, you must provide full details before  booking so that we can advise as to the suitability of the chosen arrangements. Full details must also be confirmed in writing at the time in booking and in the event of any change in the disability or medical condition. At the same time, you must also provide written confirmation that any assistance the person concerned requires will be provided by other members of the same party, as outside assistance will not be provided.
c) If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we will not confirm the booking or, if full details are not given at the time of booking or in the event of any deterioration in the condition or disability, cancel when we become aware of these details .

6. THE COMPANY?S RESPONSIBILITY
a) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.  This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.  In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
  the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
  the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
  'force majeure' as defined in clause 7 above

c) Please note, we cannot accept responsibility for any services which do not form part of our contract.  This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase in resort. During your holiday your driver tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us, we do not accept any responsibility for their cancellation or curtailment or for any loss damage injury or death that you may suffer. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

d) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided.  If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.  This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.   The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

e) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. 
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is ?50 per person affected unless a lower limitation applies to your claim under this clause or clause 10(6) below.  
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is refund of your holiday cost (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 6 (f) below.  This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. 

f)   Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited.  The most we will have to pay you for that claim or that part of  a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or non-amended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air], the Athens convention for international travel by sea).  Please note:  Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim.  When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
g) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

7. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 6b) below) as a result of "force majeure".  In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8. FLIGHTS
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a ?Community list? which contains details of air carriers that are subject to an operating ban within the EU Community.  The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm.

In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking.  Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this.   Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Where we substitute the airline or aircraft we had originally intended to use in connection with your holiday, it may as a result not be possible to provide any in flight catering which had been informed/advertised. Any such change will be a minor change not entitling you to any compensation payment

We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation.  The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure.  You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times.  It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. 

Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. 

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 4 (Alterations and cancellations - by us) will apply.

9. DELAY
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure.  Any airline concerned may however provide refreshments etc in accordance with its requirements under the Denied Boarding Regulations. We cannot accept liability for any delay which is due to any of the reasons set out in clause 7 of these booking conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time).  In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. 

10.  BROCHURE, WEBSITE AND OTHER INFORMATION
We have made every effort to ensure that all of the information and prices contained on our website and within this brochure is as accurate as possible at the time of printing (December 2008). But in vie of the fact that the brochure is prepared in advance, advertised facilities may be changed. All the details contained within this brochure are thoroughly and carefully checked before printing. However, despite the accuracy we strive to maintain, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us or travel agent at the time of the booking. This brochure is our solely responsibility. It is not issued on behalf of and does not commit any independent organization/carriers whose services are featured in it. We reserve the right to change any website or other information before your booking is confirmed and the amended information will then form part of your contract with us.

11. COMPLAINTS & DISPUTES
a) We do our best to give passengers traveling on our holidays an enjoyable; trouble free holiday, but occasionally plans to go wrong. If you have any complaint, please share it with your tour manager as soon as possible who will do anything possible to resolve the matter. You must also report it to the supplier of the service(s) in question. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the end of your holiday in writing.
b) We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply) . 

12. FINANCIAL SECURITY
We also hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 9146). This means the air holidays in this brochure are ATOL protected.  In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking.  For further information, visit the ATOL website at www.atol.org.uk. In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with (...) to protect customers? prepayments paid in respect of the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered in this brochure/website (subject to the terms of the insurance policy), for (i) a refund of such prepayments if customers have not yet travelled, or (ii) making arrangements to enable the holiday to continue if customers have already travelled or in the unlikely event of our financial failure.? 

13. DATA PROTECTION POLICY
For the purpose of the Data Protection Act 1998, we are a data controller. To ensure that your holiday runs smoothly, we (and your Travel Agent, if you use one) need to use information such as name and address, special needs, passport details, birth dates etc. We will apply appropriate security measures to protect this data; however, we must pass it to suppliers of your travel arrangements, including airlines, insurers, hotels and transport companies. We may also supply it to security or credit checking companies and to the public authorities such as customs and immigration.
If your holiday is outside European Economic Area ( EEA), controls on data protection in your destination may not be as strict as in UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide the booking.
When you make this booking, request a brochure or sign up for our email updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Please note that we shall not pass your details to other non-related companies. Information held by your Travel Agent is subject to that the company?s own data protection policy. We can supply s copy of your information held by us; there is a small charge for providing this.